20 Mins Free Discovery Call

Empowering Change

All new prospective clients are invited to arrange a Discovery call before engaging in therapy. You can ask me any questions you might have and I can tell you a little more about the way I work, to see if it suits you at this time. This is also an opportunity to see if we would be able to work together. There is no charge for this first 20 mins session. If I feel I do not have the necessary skills or modality to support you with a particular issue or I do not have the availability you require, I may be able to offer to refer you to another therapist or service. You will receive an email confirmation when using the booking system. Should you use the contact form to request to arrange a discovery call, please check your email for a reply. You may need to add our email to your address book to prevent it going to your spam folder.

Cancellation Policy

Cancellations by Participants Standard: We require a minimum of 48 hours' notice to cancel a scheduled appointment. Cancellations with less than 48 hours' notice will be charged the full session fee. Advanced Payment Plans: Please refer to your separate Terms and Conditions for specific cancellation policies applicable to your advanced payment plan. Cancellations by Taylor-Made Therapy Unforeseen Circumstances: We understand that unforeseen circumstances may sometimes necessitate the cancellation of a session. In the unlikely event that we need to cancel a session, we will: Notify clients as soon as possible via email and phone (if possible). Work with clients to reschedule them for a session as soon as possible. Outdoor Sessions Weather Policy: Outdoor sessions will proceed as planned unless a weather warning is issued by the Met Office. Rescheduling: In the event of a weather warning, we will reschedule your session for a mutually convenient time. Additional Information: Please refer to our website or contact us directly for more information about our fees and payment methods. We encourage you to familiarise yourself with our full Terms and Conditions for comprehensive information about our services and policies in your client agreement.

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