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Sterling Silver Snake Chain

  • Return Policy

    Please include details of your order number, reason for return, and if you would like a refund or exchange. Once the product has been returned to us, we will issue a refund of the product costs to the original payment.

    1. Eligibility

    We offer a 14-day return policy for all items purchased from our website. You can return an item for any reason, as long as it is in its original condition, packaging and unused condition.

    2. How to Return an Item

    To return an item, please contact us within 14 days of receiving your order. You will be required to pay the cost of the return postage unless the item is faulty. We would advise that you get proof of postage just in case your parcel goes astray.

    3. Refunds

    Once we receive your returned item, we will process your refund within 14 days (cost of the goods only). Refunds will be made to the original payment method.

    4. Exceptions

    The following items are not eligible for return:

    • Items that have been used or damaged
    • Items that are not in their original condition or packaging
    • Items that are custom-made or personalized

    5. Contact Us

    If you have any questions about our returns policy, please contact us at

    Thank you for your business!

  • Postage and Packaging sent by Royal Mail To UK only (3-5 Working days from date of dispatch) Letterbox size. 

    Orders to the value of £45 add £3.95 Postage & Packaging.

    Orders over £45 Free Postage & Packaging

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